4 Ways SERVPRO Performance Guidelines Ensure Excellent Service

3/17/2022 (Permalink)

If you are an insurance agent who needs a fast and reliable restoration option for your provider program, SERVPRO is here to help.

SERVPRO's Performance Guidelines Ensure Excellent Service In Four Ways

The team at SERVPRO takes great pride in providing top-notch service to our clients. Whether you are an insurance agent or a business owner you can rest assured that our technicians have the skills, training and education they need to get the job done right. These are four of the ways our performance guidelines help ensure excellent service.

1. Institute of Inspection, Cleaning and Restoration Certification Validation

Our drying workbook is validated by the IICRC to ensure industry-standard practices are applied to every job. Insurance clients who choose to use SERVPRO as their vendor of choice in Weymouth, MA can include drying validation and correct equipment utilization in every claim file.

2. Claims Information Center

Our Claims Information Center provides the insurance agent with the most thorough mitigation reporting data possible. Claims agents have access to the complete electronic job file which includes the first notice of loss, digital photos, detailed estimates and scanned forms and paperwork. Additionally, they have access to new assignments, completed jobs, pending jobs and job cost data.

3. National Account Participation Agreement

All of our franchise professionals are required to agree to 21 different guidelines to be eligible to receive insurance client referrals. All of our guidelines are continuously maintained and evaluated for compliance by utilizing background checks on employees and insurance. This helps us guarantee that our customers only work with the best service providers in the industry.

4. Documentation

As soon as a loss is reported, we track and report on each step of the restoration process. Insurance professionals have access to complete documentation of every step of the claims process. Our clients always know exactly what has been done and still needs to be done on their claim.

If you're an insurance agent looking for a fast, reliable and customer-focused restoration resource for your vendor program, our SERVPRO franchises are ready to help. Our commitment to excellence is why we are Faster to Any Size Disaster.